ABOUT SATELLITE TEAMS Satellite Teams is a global professional employer organization with offices in the USA, the Philippines, Costa Rica, Mexico, and Poland. We provide full-time remote teams to leading companies in the U.S. across a wide range of industries including advertising and entertainment, health and beauty, financial services, real estate and property development. We take pride in having the best talent and providing exceptional employee experiences.

• We are seeking a highly skilled IT Helpdesk Support Specialist with mid to senior-level expertise to join our team. This primarily remote role requires a dedicated professional who excels in troubleshooting, system optimization, and providing exceptional support to ensure seamless operations for our local and remote staff. The ideal candidate will bring advanced technical skills, strong communication abilities, and a proactive approach to managing IT systems and resolving issues.

• Additional leave
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Technical Expertise:

• Strong experience with Mac systems (essential), minimal reliance on PC skills.
• Advanced proficiency in the Adobe Suite, particularly Photoshop and After Effects.
• Familiarity with Okta, Microsoft O365, Google Workspace, Adobe, Active Directory, basic networking, and Cisco Meraki.

Skills & Attributes:

• Excellent troubleshooting and documentation skills.
• Strong understanding of system interconnectivity and network functionality.
• Ability to prioritize tasks and adapt to dynamic environments effectively.

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